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New Member
Posts: 4
Registered: ‎04-10-2017
Accepted Solution

Point banking turned on but got issued reward certs

 Hi,

I had turned on point banking on my Best Buy account. 

I am not able to find an option to convert the reward certs back to points.

The problem is the certs expire and I currently dont have things to buy from Best Buy. Need some help with converting the rewards certs back to points

 

Thanks

-Varun

Posts: 8,662
Topics: 100
Kudos: 320
Blog Posts: 19
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Registered: ‎01-03-2013

Re: Point banking turned on but got issued reward certs

Hi there Varun,

 

Welcome to the forum and thank you for reaching out to us regarding your point banking issue! Banking points is a great way to save points and certificates for when you're ready to redeem them. I can understand why you would be disappointed if points were converted to certificates when you're not ready to make a purchase.  

 

While reviewing your account, it appears you were not Elite or Elite Plus at the time these points posted, so they were automatically converted to certificates as point banking is not a benefit offered to our core members. Once a certificate is issued, we are unable to convert it back to points. I apologize for any disappointment that this may cause you. 

If you should have any other questions, please let me know. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-10-2017

Re: Point banking turned on but got issued reward certs

Are the reward certificates transferrable? Im not ready to make another purchase as of now and I don't want to waste the rewards.
Posts: 8,662
Topics: 100
Kudos: 320
Blog Posts: 19
Solutions: 355
Registered: ‎01-03-2013

Re: Point banking turned on but got issued reward certs

Hello Varun, 

Unfortunately, reward certificates are not transferrable. I am sorry for any frustration that this may cause you. 


Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-10-2017

Re: Point banking turned on but got issued reward certs

Hi Tasha,

If I purchase something with the reward certs and return the items will I get the points back or the rewards certs back?

 

-varun

Posts: 8,662
Topics: 100
Kudos: 320
Blog Posts: 19
Solutions: 355
Registered: ‎01-03-2013

Re: Point banking turned on but got issued reward certs

Hi there Varun, 

When returning an item a certificate is redeemed on, the points are returned and new certificates may then be issued. For more information on this, please feel welcome to check out the article below. 

 

Return/Cancellation When a Reward Certificate was Used

 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-10-2017

Re: Point banking turned on but got issued reward certs

Thanks for the help Tasha.

-varun

Posts: 8,662
Topics: 100
Kudos: 320
Blog Posts: 19
Solutions: 355
Registered: ‎01-03-2013

Re: Point banking turned on but got issued reward certs

Hi Varun, 

I'm glad I could help! If you have any other concerns, please let me know. 

Regards.

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!