Points, Policies & Certificates

[rlyle1179]

I made a $3,000 purchase on 1/1/2012.... it said my points would be pending until around 2/5/2012... which is fine since that is 35 days since the purchase. it is now 41 days since my purchase, and my points are STILL pending.

I would REALLY like to get my points so I can use them on some new purchases, but your system is preventing me from giving you more money

-Richard

[gc916]

I'm having the same problem. Purchases on 1/7 - 1/9 totaling approx. $3,000, but points still pending. I have contacted BB support via telephone. Rep told me he would escalate the issue and would call me Monday with an update, but never did. I have also reported the issue via email, but have not received a reply.

Very poor customer service.

[gc916]

Edit: Purchases were made 1/2 -1/9.

[rlyle1179]

I'd have to agree the customer service leaves something to be desired.. I've called, emailed twice (not one single reply to my emails other than a stupid automated response). 

Quickly losing patience... 

[canis39]

e-mail really does not work very well. keep calling and you will eventually get someone who can help.

i think the whole RZ site is undergoing some maintenance in february, which may be the cause of your points not showing up yet. i have noticed some weird stuff in february and they had a message recently that mentioned maintenance.

[Mike-BBY Community Connector]

Hi rlyle1179 and gc916,

I am sorry for the delays. Your points should have all posted at this time. Please let me know if you have additional questions.

Thanks,