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New Member
Posts: 1
Registered: ‎04-11-2017

Rewards Points Stuck Pending

Hi.

I know I'm not the first to write about this but I've had around 1,200+ points Pending for several months now and was wondering what do I do to get this fixed?
All recent points clear fairly quickly.

Thank you
New Member
Posts: 1
Registered: ‎04-12-2017

Points Been Pending for awhile already !!!

Please help points been pending for just over a month already

Posts: 7,904
Topics: 90
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Registered: ‎01-03-2013

Re: Rewards Points Stuck Pending

Hello TheMatintoah and sleepy24siete - 

Welcome to the forum and thank you for reaching out regarding your pending points! Seeing points continue to be in a pending state for so long would be confusing and frustrating. With that said, please take a moment to review our previous posts regarding this subject. 

At this point, points have likely actually posted and any earned certificates have been issued. However, the remaining issue seems to be that despite the points posting, the pending point amount still reflects those points as if they haven't posted. I apologize for any confusion this may have caused you. 

 

I would encourage each of you to carefully review your accounts, and if you still have any questions, please feel welcome to reach out to me via private message. 

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎04-18-2017

Pending points is pending for too long time!

Can you take a look at my account? I have +7443 pending points,

Posts: 7,904
Topics: 90
Kudos: 254
Blog Posts: 19
Solutions: 298
Registered: ‎01-03-2013

Re: Pending points is pending for too long time!

Hello epsonavy - 

Thank you for reaching out to us regarding your pending points. If you haven't yet, please take a moment to review my previous responses. 

Please know that currently this is merely a display issue that we are working on in which the pending points total doesn't update after the points have in fact posted. You should have received all points. If you have any other questions, please feel welcome to reach out to me via private message. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎04-19-2017

Pending Points

I have seen pending points for about a month now.  When do the points convert over so that I can get certificates issued?

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Posts: 7,904
Topics: 90
Kudos: 254
Blog Posts: 19
Solutions: 298
Registered: ‎01-03-2013

Re: Pending Points

Hi there robertaking2003 - 

Thank you for reaching out to us! Please take a moment to review my previous response if you haven't already. 

The issue you are experiencing is a display issue that we are working on resolving. Please know that your points have indeed posted, and any certificates earned should have been issued. The pending points total simply hasn't updated to reflect as such.

 

Regards,  

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-05-2015

Points have been pending for months now

Can someone help? This has been frustrating me as it has been past 15-20 days. I currently have +642 pending points. When will they be issued? 

 

 

Posts: 7,904
Topics: 90
Kudos: 254
Blog Posts: 19
Solutions: 298
Registered: ‎01-03-2013

Re: Points have been pending for months now

[ Edited ]

Hi there ekdash, 


Please take a moment to review my previous responses to this thread if you haven't already. As you can see, the issue we are currently working on resolving is merely a display issue. In most cases, the points have actually posted and any earned certificates have been issued on one's account, but the pending total simply hasn't updated to reflect as such. I apologize for any confusion this may have caused.

 

I would encourage you to review your account and feel welcome to reach out to me via private message if you have any other questions. 


Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!