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Posts: 3
Registered: ‎09-16-2016
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Part of Certificate not refunded

Hi there,


I returned an item I ordered online, one which I used a certificate on, back on March 13th. I waited two weeks and never recieved the certificate refunded. I called the customer service number on March 27th and was told it would be returned within 24-48 hours. I only recieved 500 out of the 2,000 points. I still haven't recieved the rest of my certificate. Can anyone help me?



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Registered: ‎01-03-2013

Re: Part of Certificate not refunded

Hi there stephybaby, 

Welcome back to the forum, although I wish it were under better circumstances. I'm discouraged to hear that your certificate wasn't returned to you in the usual 6 business days, and that you may not have been credited the appropriate amount after reaching out to our phone support. 

It would be my pleasure to look further into this with you, so I am sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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