03-10-2018 01:25 PM
Hi, I am not seeing a listing for my March outside of Best Buy points. I have received my credit card statement. Typically, the receipt of points coincides with the receipt of the statement.
Note: Earlier this month, my B.B. credit card was compromised, so the acct. number was closed and a new one established. I received my new card, and all of the transactions properly moved from the old acct. number. I am, however, wondering if my new card is not properly tied to my Best Buy membership, even though the membership number is printed on the card.
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03-12-2018 11:47 AM
Hi there Laurie,
Welcome back to the forum! It's wonderful to hear you've been using your My Best Buy Visa to earn some extra points even when you're shopping elsewhere. You're correct in that the points should generally post within a few days of your statement date.
While I'm discouraged to hear you may have encountered fraud with your account, I'm glad you seem to have things squared away with the bank. If your member ID is listed on the card, I'm confident it is appropriately linked.
With that said, with the tier expiration processes this month, we've seen some accounts be slightly delayed with outside spending points posting. If you're still not seeing your points on your end though, please let me know!
|Tasha|Social Media Specialist | Best Buy® Corporate|
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03-12-2018 11:27 PM
Thank you, Tasha, for the response. I appreciate your help. The points in question have now posted. I was concerned mainly because of the recent account change, but everything looks good.
03-13-2018 08:24 AM