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Posts: 5
Registered: ‎03-23-2017

No reward certificate back to my account after product return



I recently returned a kitchenaid mixer. Part of that payment was done by using my reward certificates. However, it's been 15 days ( returned on May 18th) and my reward certificates have not been placed back to my account yet. WHat's going on?

Posts: 10,229
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Registered: ‎01-03-2013

Re: No reward certificate back to my account after product return

Hello zhiyzuo, 

As someone who enjoys baking, I've always wanted a Kitchenaid mixer! I'm sorry to hear yours may not have worked out for you as expected. With that said, certificates are typically returned within 6 business days, so you should definitely be seeing them on your end by now. I'm sorry this may not be the case though. 

Using the details you registered with the forum, I've had the opportunity to review your account. Please see that I am sending you further information via private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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