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New Member
Posts: 2
Registered: ‎04-20-2017

No points yet!

Hello! Bought a Cabrio washing machine on 3/1/17 and still have not received my reward points yet. Can anyone out there help me?
Posts: 9,326
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Registered: ‎01-03-2013

Re: No points yet!

Hello Ledzepacker, 


Welcome to the forum and thank you for reaching out to us regarding your washing machine purchase! As points typically only take up to 20 days to post, you should certainly be seeing these points right now, providing your purchase qualified for points. 


I was able to locate your purchase using the details you registered with the forum. Sadly, it doesn't appear that your purchase qualified for points as you chose a financing option. Per our My Best Buy program terms, you would receive either points or a financing option. I'm sorry if you were unaware of this when you made your purchase. 

If you should have any questions, please let me know. 


Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-20-2017

Re: No points yet!

Thanks for your reply. Another aspect of my purchase was I was to receive 10% of my purchase in rewards money, which the customer rep in the store said it would amount to $64? Could someone please check into this for me? I have not received it yet. Thanks, Kim.
Posts: 9,326
Topics: 107
Kudos: 288
Blog Posts: 19
Solutions: 387
Registered: ‎01-03-2013

Re: No points yet!

Hello Kim, 

Thank you for following up with me! It is true that new My Best Buy credit card accounts have the opportunity to earn 10% on their first purchase, and we may occasionally offer a coupon for My Best Buy members to earn such rewards on a purchase. However, you would still not earn the points for this purchase if financing was chosen. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!