Points, Policies & Certificates

[JeffnAtlanta]

I am really getting tired of waiting.  I think that waiting 59 days for points to post is sufficient time. 

Anybody out there in Best Buy corporate getting these messages?

[JeffnAtlanta]

I am really getting tired of waiting.  I think that waiting 59 days for points to post is sufficient time.  Can I just go to the store and ask them to give me a credit for the money amount of my points I was supposed to have received?  It seems that is the ONLY way I will ever get these points I have earned and the ones that Best Buy corporate has promised.  It is kind of hard for me to believe anything they tell me anymore.    

Then they can hash something out with corporate or write it off.  I don't think that is too much to ask.  This was not my problem.  IT IS BEST BUY'S ERROR.  Why am I being punished over employee error? 

The only reason I bought my tv from Best Buy was to get the Rewards Points.  I have done everything that was asked from Best Buy.  I have lived up to their terms.  Why can't they live up to those same terms they drew up?  Am I asking too much from a company that tricked me into giving them my business?

How long does it take to research something when I have given you all of the research 10 times already?  This should be easy.  Almost 60 days?????!!!!!  Awww, come on.  7-10 days?????  It has been 7-10 days already about four different times. 

Can some moderator answer that?          

[JeffnAtlanta]

It is so much fun talking to myself on here. 

[JeffnAtlanta]

I didn't appreciate this post being merged into an old post.  Just because you (admin-mod) don't want to respond to it, doesn't mean you have to move it so no one will see it.  Let other members read it and post if they wish. 

[pricebl]

I can't believe no moderator or Best Buy person has even replied to this post yet?  It's been two weeks since your initial post.  What gives?

[Nokia]

I was the one that flagged your new thread as a duplicate. A moderator agreed with me and moved it. There's no reason to have two separate threads about the same issue. That's called spamming, and is against the forum guidelines. Any member is free to read the thread in its entirety and reply as they see fit.

[Nokia]

BTW, I just saw that you have again made a duplicate thread for this issue. I have flagged that one as well, and it should be merged with this shortly. If you'd like to broadcast your issue for other customers to read, this is not the place to do it. This forum is meant to resolve your issue. You may want to try a site such as twitter or facebook.

[JeffnAtlanta]

You mean a customer can't post a problem that he has been dealing with for  2 months now? 

Sarah has been helping me as far as  I know, but I think her hands are tied to an extent.  Someone in corporate could have fixed this a month ago, but elects to let it set on their desk.  How many times do I have to call them?  Is it after the 20th call or the 21st?  I have lost count now.  All I know is that I spent $3,100.00 on a tv in which I should have 3,100 points in my account, but to this date I have -69 points, and Best Buy is telling me I returned the tv back when I watch the tv everynight in my house.   

When I do call them they tell me, "Oh I see what the problem is now."   "It is fixed now."  "Please wait 3-5 days or 7-10 days for it to hit your account."  I wait those days then call again, only to get the same thing over and over. 

I would like to have my points this week so I can by a DSi for my son's birthday.  The certificates would help greatly.  My time is running out because of someone in corporate.  If I don't get my reward certificates, why would I go to Best Buy to buy the gift?  They haven't done me any favors.  

Do you see where my frustration lies now?       

[Nokia]

You are free to post within the forum guidelines. While your frustration may be warranted, that is no reason to operate outside the guidelines. Making multiple threads will not get your problem resolved any quicker, and often makes it take longer since it creates more work for the Community Connectors.

[Sarah-BBY Retired: Community Connector]

Hi JeffnAtlanta,

Yes, I am continuing to stay on top of this and while we have already discussed what caused the issue, unfortunately, there is no way to speed up the correction.

However, thank you for contacting me by private message in addition so that I could get started helping as quickly as possible, and I have now received some additional information that I believe you will find very helpful - which I have sent to you in response to your most recent private message to me, so don’t forget to check that as soon as you have a chance!

I apologize again for the level of frustration that has been involved in resolving this but it looks as though we will be able to help before the very special birthday that’s coming up!  I have a 9-year old son that has been asking for a Nintendo DSI so you will have to let me know what your son thinks of it! 

Thanks again, hope you’re having a great day!
Sarah