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Posts: 2
Registered: ‎04-11-2017
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Name change on my account

A couple years ago, I was adopted and changed my name as a result. I'm unable to change the name on my account, and customer service (in-person) has told me they can't help me either. I have seen other posts on here about it and am hoping to get some help as well. I have the adoption documents that I could send, just need someone to contact me so I can send them over   Smiley Happy  


Thank you for the help.

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Registered: ‎01-03-2013

Re: Name change on my account

Hello thegrtmandini77 - 

When your personal information changes, it's always important to ensure information is updated appropriately! I'm discouraged to hear that you've been unable to update your name since you're adoption, but would be delighted to look into this for you! 

Please see that I am sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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