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Member
Posts: 23
Registered: ‎09-15-2012

My Best Buy Mobile $25 bonus

I have a question about the My Best Buy $25 (1250 My Best Buy points) bonus.

 

The terms state: "Receive 1,250 My Best Buy points (equivalent to a $25 My Best Buy reward certificate) when you purchase any smartphone or activate any new line on your next smartphone or new line purchase and activation. Offer is nontransferable. No cash value. No copies. Valid starting 7/14/15 in Best Buy stores."

 

Does "in Best Buy stores" mean this offer does not apply to purchases and activations made on BestBuy.com?

 

If it does apply to BestBuy.com purchases, will the bonus show as pending? I know it may take up to 20 days from the activation date to post, but should there be an indication that the points are pending?

Posts: 7,359
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Registered: ‎10-10-2012

Re: My Best Buy Mobile $25 bonus

Hello again sdnativeboy,

 

I am going to suggest what I have suggested to other members that you please read some of my prior responses above because there really isn't anything different I can tell you when it comes to the mobile offer in-question.  This offer is valid in-store and online.  You are not likely to see a bonus certificate or points appear as pending.  If you did in-fact qualify per the offer terms then a $25 bonus certificate ($25 = 1,250 points) should post to your account within about 20 days.  Please keep in mind that you are not likely to receive a bonus certificate after enrolling in the mobile program and upgrading or purchasing a mobile phone as the offer is intended to award a member after all that when they come back to Best Buy to upgrade or purchase another mobile line.  If a bonus certificate does not post after 20 days then you likely did not qualify.

 

I hope that you have a great day, and thank you for being a My Best Buy™ member!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 66
Registered: ‎08-17-2013

Never received my $25 certificate for iPhone 7

I am a member of My Best Buy Mobile, and got the iphone 7 at launch.  I have still not receieved my certificate.

Posts: 7,359
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Registered: ‎10-10-2012

Re: Never received my $25 certificate for iPhone 7

Hello once again Kcorai87,

 

I hope that you had a pleasant weekend. Smiley Happy

 

As I have asked other members to do, please read through some of my previous responses above regarding the My Best Buy™ Mobile promotion.  If a $25 bonus certificate or 1,250 bonus points do not post to your account within 20 days, then you likely have not qualified yet.  I would suggest making sure you are properly enrolled in the My Best Buy™ Mobile program and that your new iPhone 7 is registered.  If that is all good-to-go then you should qualify for a bonus certificate the next time you purchase or upgrade a mobile line and attach it to your My Best Buy™ account.  Please feel free to send me a private message, by clicking on the blue button in my signature, if you have any other program related questions.

 

Thank you for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎02-08-2010

$25 Bonus Certificate for Purchasing New Cellphone Missing

Hello, my husband and I purchased 2 iPhone 7s over 2 weeks ago. We received notification that one of our $25 reward certificates arrived but not the 2nd. We were told in store that we would receive TWO $25 reward certificates - returning customer incentive - but we only got one certificate.
Posts: 7,359
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Registered: ‎10-10-2012

Re: $25 Bonus Certificate for Purchasing New Cellphone Missing

Hello allihoper75,

 

I hope that you are enjoying your Wednesday so far. Smiley Happy

 

You may notice that I have merged your thread with another thread where I have already responded to questions about the My Best Buy™ mobile offer, as there is simply not a lot more I can say on the matter.  This offer is not intended to award a member bonus certificates for just purchasing or upgrading a mobile phone.  If you did not purchase or upgrade a mobile phone on or after 7/15/2015 and enroll in the My Best Buy™ mobile program before purchasing the two iPhone 7s in-question, then you would not qualify for a bonus certificate.

 

It can generally take up to 20 days for points to officially post to a member's account.  While it does appear 1,250 points recently posted to your account, you may actually have received those points in error.  I could not find where you or your husband had attached a newly purchased phone to your My Best Buy™ account prior to the recent purchases.  With that being said, you should qualify for a second $25 bonus certificate the next time you purchase or upgrade a mobile phone and attach it to the same My Best Buy™ account.

 

If you have any other questions about your account or the My Best Buy™ mobile offer, then please feel free to send me a private message and I will see what I can do to further assist.  Your husband will need to register for the forum and send me a private message if the purchase in-question was attached to his account.  It is intended that a program account be used by a single member with that member not sharing their points, benefits, or certificates with anyone else.  That would include a husband and wife sharing one account.

 

My Best Buy™ Mobile - $25 bonus certificate

 

Thank you for connecting with us and for being a My Best Buy™ member!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-28-2016

Missing $25 reward certificate from phone purchases

Hi so I took advantage of the moto z droid permission yesterday November 27, 2016. Everything went by smoothly except for signing up for my best buy mobile rewards. It was not able to be done in stores during the 3 transactions that I and my siblings did. The associate said to sign up online because he was having problems instore. I have been trying to do this online all day to no avail. Any help would be greatly appreciated. 

 

Thank you. 

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Kudos: 255
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Solutions: 424
Registered: ‎10-10-2012

Re: Missing $25 reward certificate from phone purchases

Hello adca14,

 

Welcome to the Best Buy forum!

 

You can enroll in the My Best Buy™ mobile program here.  The mobile lines would need to be registered with the My Best Buy™ program account that was attached to the purchase.  If the purchases were attached to your program account then those lines would need to be registered under your account.  Otherwise your sibling would need to register the lines under their account.  Please keep in mind that you would need to have enrolled into the mobile program either before or during the purchase to be eligible for a bonus certificate.  You may not be eligible for a bonus certificate until your next mobile purchase/upgrade if you were unable to enroll before or during the purchase.  Also, I would ask that you read over some of my prior responses in this thread regarding how the mobile offer functions.  It may take up to 20 days for 1,250 bonus points to post to your account if you did qualify.

 

I hope that you enjoy the rest of your day, and thank you for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 20
Registered: ‎06-10-2015

$25 MYBBY MOBILE REWARDS CERT OFFER

I am writing in to express my frustrations with the misinformation being provided to guests by team members (online via chat & in store) and/or the confusion its causing.  I know i'm not alone in having seen the $25 cert offer banner and impulsively completing a purchase only to discover you've only just qualified for the opportunity to buy into the reward.  It didnt feel like I was being rewarded, felt like I had been duped into a long term commitment.  Anyway, I didn't come just to complain, with experienced comes wisdom!  After purchasing a device using an upgrade on a line, I paid it off and restored the upgrade.  At checkout I was invited to join my best buy mobile(which I was already enrolled in, but had not yet registered this line's number yet.  I clicked through to the final checkout page and when I finalized the sale, a pop up banner came up congratulating me for fulfilling the purchase requirement of the offer.  After I paid the device off, I went shopping on bestbuy.com and once I added a device to the package, a plan, and opted out of insurance. My basket showed the 1250 points was added to my basker, sighting a 15 day wait before it posts to my account.  You should see very clear insignia for the mobile rewards offer if you qualify.  It doesn't show up on your receipt or pop up instantly in your email, but still...My main problem is the mandated wait time of 15 days because if we purchased on the condition that we receive the certificate, then the error won't be fixed in time.  Hope this helps

Member
Posts: 20
Registered: ‎06-10-2015

Re: $25 MYBBY MOBILE REWARDS CERT OFFER

By the way the offer as it is written IS IN FACT MISLEADING! "
THIS IS THE OFFER I'M REFFERING TO:


​*Receive 1,250 My Best Buy points (equivalent to a $25 My Best Buy reward certificate) when you purchase any smartphone or activate any new line on your next smartphone or new line purchase and activation. Offer is nontransferable. No cash value. No copies. Valid starting 7/14/15 in Best Buy stores.
My Best Buy Mobile is only open to My Best Buy members and is subject to the My Best Buy Program Terms. By joining, you agree to let Best Buy store your credentials and periodically access your carrier account information on your behalf. If you have previously unsubscribed from Best Buy marketing e-mails, you will start to receive marketing e-mails again. If you later opt out of My Best Buy Mobile, or unsubscribe from Best Buy marketing e-mails, you will still receive non-marketing e-mails, an upgrade reminder e-mail as your eligibility date nears and, if available, a My Best Buy Mobile offer."

This could easily be interpreted to mean that ANY smartphone purchase / new line of service w/activation on a NEW PHONE purchased through best buy or bestbuy.com is eligible for a $25 rewards certificate with the only requirement being that a customer is enrolled in both MyBestBuy Rewards & Mobile Rewards at the time of purchase. If you are saying each number we upgrade on through best buy must be registered through mobile rewards explicitly and individually PRIOR to the FIRST OF TWO or more purchases on that line, then SAY THAT. the problem is, is that best buy stands to gain more by confusing customers and tricking them into making the purchase incorrectly, bait and switching them into investing their money at best buy and more or less holding our earned reward hostage as a result of their ambiguity. So many of us believed that the terms and conditions of this offer would be satisfied if rewards members PURCHASED & activated a phone because that's what the asterisk says. You'd think after this many complaints and people reaching out for help, they would have clarified PUBLICLY (and no a patronizing forum comment off site is NOT the same thing and is NOT AS VISIBLE as actually rewriting clear and concise terms where we've found them at www.bestbuy.com. all of your chat agents and in store staff seem to have different ideas and interpretations as well and many of them seem to believe customers have the right idea while it is the forum staff that is misinformed. You need to be deliberate in the way you guys do business because many people trusted that best buy was giving them the best value and incentivizing loyalty as they should in extending this offer to us. Many guests chose best buy over all other authorized phone retailers, websites, shady CRAIGSLIST deals, etc BECAUSE of this offer and their interpretation of it & if they are being denied it, while also being expected to continue to continue their loyalty for years to come the least best buy could do was acknowledge they made a mistake in advertising an offer to new customers that they aren't eligible for.