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Posts: 7,655
Topics: 88
Kudos: 238
Blog Posts: 18
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Registered: ‎01-03-2013

Re: How long does it usually take for the 1250-point Best Buy Mobile Reward to be credited?

Hi there Robert_ORD - 

Thank you for reaching out to us! Please take a moment to review the previous responses to this thread if you haven't already. This bonus, just like other points, may take up to 20 days to post to your account if you qualified. 

If you have any other questions, please feel welcome to reach out via private message! 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 4
Registered: ‎09-17-2015

Missing Rewards Points

Hello, I am writing to you in regards to the fact that I have not received my $25 rewards certificate for purchasing and activating a new cell phone.  I have recently purchased two LG G5 phones and was told in store that I would receive a $25 bonus rewards certificate with each purchase. I've been tracking my account and hadn't seen the bonus points as pending, which I know is normally how it happens.  I've got all my information available to send to you to look over if you need.  Thank you for taking the time to help me, I appreciate the help and hope to hear back from you soon.

 

 

Posts: 7,655
Topics: 88
Kudos: 238
Blog Posts: 18
Solutions: 280
Registered: ‎01-03-2013

Re: Missing Rewards Points

Hello adamasher31 - 

Welcome to the forum and thank you for reaching out to us regarding our My Best Buy Mobile program! Please take a moment to review my previous responses to this thread, if you haven't already. 

 

Please know that it may take up to 20 days for these reward certificates to post. Additionally, if both of your phones were properly enrolled, you would only receive 1 certificate at this time. The offer works by enrolling a device, and then receiving the reward for the previously enrolled device upon your next device purchase. You would only receive the reward for your second device upon purchasing a third, if of course the second was properly enrolled. I apologize for any disappointment this news may cause you. 

You may check how many devices you have registered by logging into BestBuy.com. If you have any other questions, please let me know. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: yesterday

$25 Best Buy Mobile Certificate not showing up

I registered for Best buy mobile with my phone #, then upgraded 2 different lines on our mobile account and I still have not recieved the $25 reward certificates for doing so.

Posts: 7,655
Topics: 88
Kudos: 238
Blog Posts: 18
Solutions: 280
Registered: ‎01-03-2013

Re: $25 Best Buy Mobile Certificate not showing up

Hello fearxil - 

Welcome to the forum and thank you for reaching out to us regarding your My Best Buy Mobile reward. If you haven't already, please take a moment to review my previous responses. 

It is likely that if you didn't receive your reward, your phone(s) weren't properly registered with the program. I apologize for any disappointment that this news may cause you. I would encourage you to log into BestBuy.com to check how many devices you have registered. 

If you need any further assistance, please feel welcome to reach out to me via private message. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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