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Posts: 1
Registered: ‎04-11-2017

Missing reward points from major purchase Erroe when trying to add missing points

I purchased a TV at my local Bestbuy store on March 29, 2017.  TV cost was $1,499 plus protection plan of $179 + tax.  I used my Bestbuy credit card to pay and have paid the account balance.  BUT no points posted to my account.  I tried to enter the customer service pin and total from the receipt only to get an error stating enter the CSP and total.

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Registered: ‎01-03-2013

Re: Missing reward points from major purchase Erroe when trying to add missing points

Hi there dthorn55 - 


Welcome to the forum and thank you for reaching out to us regarding your TV purchase from late March. With such a large purchase, I'm sure you were anxiously waiting for these points to post. I'm truly sorry to hear you may not have been awarded the points you were anticipating. 

Using the details you registered with the forum, I was able to locate this purchase. While it seems to have posted to your account, it indeed appears 0 points were awarded despite your payment type qualifying. Please see that I am sending you a private message with further information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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