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New Member
Posts: 2
Registered: ‎03-20-2017
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Missing Rewards Certificates

I appear to be missing some rewards certificates I haven't redeemed yet nor have they expired. I currently have a $5 reward certificate but the $10 and $30 appear to be missing completely. 

Posts: 7,873
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Registered: ‎01-03-2013

Re: Missing Rewards Certificates

Hello Destroyer - 

Having a couple certificates seem to go missing would be disconcerting, and frustrating if you're ready to make your purchase but have to track some certificates down. I'm sorry for any worry this may have caused, and I'm glad you've reached out to us to investigate! 

Using the details you registered with the forum, I was able to locate your My Best Buy membership. I was able to locate your $10 and $30 reward certificates, and it appears they were redeemed on an online order of yours from 3/6/17. If you have any other concerns regarding these certificates, please feel welcome to reach out to me via private message. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-20-2017

Re: Missing Rewards Certificates

Indeed they were, my mistake. Thanks!
Posts: 7,873
Topics: 90
Kudos: 253
Blog Posts: 19
Solutions: 296
Registered: ‎01-03-2013

Re: Missing Rewards Certificates

Hi Destroyer - 


No worries! I'm glad I was able to identify what happened to these certificates for you. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!