Sorry for the double-post. Just realized this was a more appropriate place to post this. Below is a copy of a letter I mailed to The Reward Zone program. I have yet ro receive a response. Hoping to have better luck here.
Hello:
I have a concern regarding a purchase of mine last November. On November 9, 2011, I purchased a MacBook Pro(MC700LLA) from a Best Buy store in Southfield, MI. I specifically came to Best Buy because of the Reward Zone program, even though it would have been more convenient and less expensive for me to get it from a competitor (Micro Center). I was reluctantly given a price match, and got the computer at a price of $999.99 instead of $1,099.99. The young man at the register was very pushy about a service plan, even after I had told him numerous times that I was not interested. He completed the transaction without asking me for my Reward Zone information. When I asked him about it, he said that he did enter it, which I knew was untrue, because I paid cash, did not scan a card, and did not give him my phone number. I immediately went over to customer service and asked them to rectify the situation. They returned the computer, had me purchase it again, and this time entered my RZ information.
On November 17, 2012, I exchanged the MacBook Pro for a MacBook Air (MC969LLA), and paid the $160 difference. This $160 is reflected on my RZ account, but not the rest.
On December 4, 2011, there was a Reward Zone special shopping event, giving triple points for all purchases over $1000. Wishing to take advantage of this, I returned the laptop one last time, and purchased again, in hopes of getting triple RZ points. I explained this to the young lady at the Madison Heights store, and she said it would not be a problem. However, upon reviewing my statement, the points were not reflected there.
I was unaware at the time, but because they returned the original purchase (11/9/2011), my item was placed on a gift card, and even though I initially paid cash, the second transaction was ineligible for the RZ program. I lost out on my points because of a Best Buy employee's error, and was not informed of the policy at the time of my purchase.
I called the RZ customer service center a few times, but was not given much assistance. The entire phone experience is frustrating. There is a voice delay on the line, which makes communicating with the representative very cumbersome and inconvenient. The reps were not willing to help, and mainly kept telling me that my purchase was ineligible for RZ because I purchased the computer with a gift card. They would not listen when I told them I had originally paid with cash, but the cashier did not enter my RZ info. I generally like the Best Buy shopping experience. The Reward Zone program is the main reason I get my big-ticket items from there. If I cannot take advantage of the Reward Zone program, then my main incentive for shopping there is nullified. I am not trying to give anyone a hard time, but this entire ordeal has been very frustrating. I really would appreciate if someone would contact me directly and assist me with this matter.
Thank you,
Thomas {removed per forum guidelines}
@Karina_BestBuy
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