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Posts: 3
Registered: ‎04-06-2017

Missing Reward Points

[ Edited ]

Hi, can someone help me, points for my ORDER #  {removed per forum guidelines}

were not added to rewards program.

please check and advise.



Posts: 9,933
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Registered: ‎01-03-2013

Re: Missing Reward Points

Hi Dan, 

Thank you for reaching out to us regarding your missing points for this order! Not seeing a purchase's points would be disconcerting, especially if it's a significant sized purchase. 

Using the details you registered with the forum and the order number you shared, it appears you were actually awarded the correct amount of points. When reviewing the order, it appears you paid mostly by gift cards. Per our My Best Buy program terms, portions of purchases paid for by gift card do not qualify for points. I apologize if you were unaware of this when you were making your purchase.


Please know that the portion of your purchase paid for by credit or debit card has been awarded the appropriate amount of points. If you should have any other questions, please let me know. 


Tasha|Social Media Specialist | Best Buy® Corporate
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