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Posts: 3
Registered: ‎06-19-2016

Missing Certificate

I received a $20 reward certificate that was due to expire in May.  I went to use it today and found that it was gone. 1000 points were debited on 3/2, then I received a points adjustment of 1000 the next day.  My current balance is 578.  I made a return around that time, so I'm not sure if that is part of the problem.


The troubling part is that I see a purchase tied to my rewards account on 4/1 that was not authorized by me.  The total is just over $20, and I'm wondering where the purchase was made and if my certificate was used as part of it.  Any help would be appreciated.  Thanks!

Posts: 9,933
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Registered: ‎01-03-2013

Re: Missing Certificate

Hello Defvayne, 

Welcome to the forum and thank you for reaching out to us regarding your My Best Buy certificate! You are likely not seeing a new certificate on your end if you made a return, as those points would indeed be deducted from your account. 

Using the details you registered with the forum, I was able to identify the purchase you mentioned from 4/1. I have some further information I would like to share with you regarding this purchase, so I am sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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