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Posts: 10
Registered: ‎08-21-2015

Missing Certificate

I had a $25 rewards certificate that I was planning on using, however when I go to look at my account I don't see it.  Being a long-time Best Buy customer and MyBestBuy member this is very disappointing.

Posts: 10,145
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Registered: ‎01-03-2013

Re: Missing Certificate

Hello bobby2478 - 

Welcome back to the forum! As a long-time My Best Buy member, I'm sure you were looking forward to redeeming another reward certificate. With that said, as you may know, certificates generally expire after 60 days unless otherwise listed, per our My Best Buy program terms

Using the details you registered with the forum, I was able to locate your membership. I see that your certificate indeed expired a few days ago. Unfortunately, we're generally unable to reissue expired certificates. I apologize for any disappointment that this news may cause you. 

I have some additional information regarding your account that I wish to share with you though, so please see that I am sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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