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Posts: 1
Registered: ‎09-10-2017

Missing $25.00 reward certificate

[ Edited ]

I bought an Insigna Samsung replacement remote control using my $25.00 reward certificate on 7/04/17 returned it back for refund on 7/14/17,the $25.00 reward certificate never returned back to my account.My customer service PIN is

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Posts: 8,830
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Registered: ‎01-03-2013

Re: Missing $25.00 reward certificate

Hello Tarsor009 - 


Welcome to the forum! It's wonderful to hear you may have earned a $25 reward certificate, though I'm discouraged you may have returned the item it was originally redeemed on. Receiving a certificate back after a return should generally take 3-6 business days, but as you made this return in July, you've certainly allowed plenty of time for it to return on its own. I'm sorry if you've been anxiously awaiting its return. 

Using the details you shared, I was able to locate your membership. I'm sending you a private message with further details regarding this certificate. Once you've signed into the forum, you may click the envelope icon in the top right corner of the page to check your messages. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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