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New Member
Posts: 1
Registered: ‎05-29-2018
Accepted Solution

Missing $15 reward certificate

Hello Team,

 

I received this email regarding promotoonal offer about a month back. spend $100 or more in purchases outside of Best Buy from 4/22/18 to 4/30/18 to get a $15 bonus reward certificate.

I did made the purchase of more than $100 outside BB till 04/30 but I havenot received any reward certificate yet. It was mentioned that The certificate will post to your loyalty account 3–4 weeks after qualifying purchases have been made but I don't see it yet. Please help.

New Member
Posts: 1
Registered: ‎05-29-2018

Re: Missing $15 reward certificate

I am having the same issue, it show that I was given points for the purchase but not the certificate.
New Member
Posts: 2
Registered: ‎05-29-2018

I received an offer for a $15 certificate for spending $100 outside of BB. Never received cert.

On April 22, Citi Bank sent me a "Cardmember Appreciation Month" offer. I registered for the offer, which said that if I spent $100 outside of Best Buy between 4/22/2018 and 4/30/2018, a $15 certificate would be added to my account 3-4 weeks after I complete the purchases.

 

The exact text of the offer:

 

"This offer is only for the intended recipient of this e-mail. Activate offer and use your My Best Buy® Visa® to spend $100 or more in purchases outside of Best Buy® from 4/22/18 to 4/30/18 to get a $15 bonus reward certificate. Bonus certificate valid for 30 days from issuance. The certificate will post to your loyalty account 3–4 weeks after qualifying purchases have been made."

 

I made the required purchases by April 25. As of today, May 29, I have still not received the certificate. 4 weeks would have been May 24. Worst-case scenario, 4 weeks after April 30 was YESTERDAY.

 

I wrote to Citi via their online support form, and they were unhelpful, telling me I needed to call 1-888-237-8289. I called that number, and after speaking to 3 or 4 different people, the last person I spoke to told me that my certificate should post tomorrow "because they usually show up on the 30th". He didn't seem to check specifically on my account, he was just talking about the offer in general.

 

I do not accept that answer, as the TERMS of the offer stated I should've received the certificate by now. Please add the certificate to my account IMMEDIATELY.

Posts: 10,323
Topics: 116
Kudos: 283
Blog Posts: 20
Solutions: 468
Registered: ‎01-03-2013

Re: Missing $15 reward certificate

Hi there everyone! 

Welcome to the forum and thank you all for participating in our offer to receive a $15 certificate upon spending $100 outside of Best Buy. It's wonderful you have all kept a close eye on your rewards to ensure you're appropriately credited for this offer. 

We've been made aware of a delay with the fulfillment of this offer and anticipate the rewards for qualifying members to begin going out tomorrow. With that said, I'm sorry for any frustration caused by the delay. If you aren't seeing these offers fulfilled by the end of the week, please don't hesitate to reach out to me. 


Thank you for your patience! 


Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-17-2017

Re: $15 certificate missing for $300 Dining/Grocery Visa spending

I’m having the same issue. I haven’t received my $15 certificate that I activated in an offer. I spent $100 and it’s been more than 5 weeks now and still nothing...

Posts: 10,323
Topics: 116
Kudos: 283
Blog Posts: 20
Solutions: 468
Registered: ‎01-03-2013

Re: $15 certificate missing for $300 Dining/Grocery Visa spending

Hi there flamethrower34, 

Welcome back to the forum! Thank you for reaching out to us regarding your offer to receive $15. I'm sure you've been eagerly waiting to receive this reward. 

As you may have seen from my previous response, we've been made aware of a delay in the fulfillment of this offer. However, it is my understanding that we should be starting to fulfill the offer today. I apologize for any worry or inconvenience that this delay may have caused you. 

If you should have any questions, please let me know! 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 11
Registered: ‎01-22-2018

Missing $15 Reward Certificate after spending $100 with My Best Buy Visa outside of Best Buy

 
Member
Posts: 11
Registered: ‎01-22-2018

Re: Missing $15 Reward Certificate after spending $100 with My Best Buy Visa outside of Best Buy

Received the offer on April 22nd, 2018 and it was valid thru April 30th, 2018.

New Member
Posts: 3
Registered: ‎11-25-2010

Re: Missing $15 Reward Certificate after spending $100 with My Best Buy Visa outside of Best Buy

Same issue here. There's another thread on the topic that was locked saying it was being fulfilled yesterday. That didn't happen either. I met the requirements of the deal on 4/26. Had planned to purchase something I needed for a trip with the $15 rewards. Instead, I shopped elsewhere.
Member
Posts: 13
Registered: ‎10-14-2012

Re: Missing $15 Reward Certificate after spending $100 with My Best Buy Visa outside of Best Buy

I received this offer on April 22 saying spend $100 between 4-22 to 4-30 and receive $15 in rewards certificates after 3 to 4 weeks.   I did activated the offer.   Still waiting for certificate to be issues

Looking for an update 

Thanks