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Posts: 10,463
Topics: 118
Kudos: 264
Blog Posts: 20
Solutions: 486
Registered: ‎01-03-2013

Re: $15 certificate missing for $300 Dining/Grocery Visa spending

Hi there everyone! 

 

Thank you all for reaching out to let me know that you haven't received your $15 rewards from this offer. I've reached out to our support teams to see where things stand, and will be sure to update you once I receive word back. 

In the meantime, continue to keep an eye on your emails (including any spam or advertising folders) for any updates! We greatly appreciate your continued patience. 

Best regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎05-22-2018

Missing $15 reward certificate

Hello,

 

I received this email regarding a promotional offer back in April:

 

"Activate offer and use your My Best Buy Visa to spend $100 or more in purchases outside of Best Buy from 4/22/18 to 4/30/18 to get a $15 bonus reward certificate."

 

I activated this offer and made a purchase of more than $100 outside Best Buy on 4/25, but I have yet to receive the award certificate. I saw that it should post 3-4 weeks after the purchase, but I haven't received it yet.

 

Please help.

New Member
Posts: 1
Registered: ‎11-22-2015

Credit card promo

I activated the promo I received in my email that stated if I spent $100 outside of Bestbuy on my Bestbuy Visa, I would receive a $15 reward certificate. The purchase was made on 4-28-18 which was before the 4-30-18 deadline for the promo. The reward certificate has not shown up in my account and is not pending. This would be the second time an activated promo has not been granted on this account. I was supposed to get $50 for spending $100 within the first 90 days and never received it. I called several times but was never given an answer.
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Valued Member
Posts: 70
Registered: ‎10-02-2011

Re: Credit card promo

I activated same promotion and did not receive my $15 certificate.
Posts: 10,463
Topics: 118
Kudos: 264
Blog Posts: 20
Solutions: 486
Registered: ‎01-03-2013

Re: $15 certificate missing for $300 Dining/Grocery Visa spending

Hello again everyone! 

Happy Monday! I hope you all had a lovely weekend. Please know our teams are still looking into what may have happened with the rewards. 

Thank you for your patience! 

Tasha|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 20
Registered: ‎02-16-2017

MIssing $15 Bonus Certificate from Spend $100, get $15 Cardmember Appreciation Month Promo

Hello, like several other My Best Buy credit card owners have stated here recently, I too have such a credit card and saw the Cardmember Appreciation Month promotion that would give me a $15 bonus certificate if I spent $100 outside of Best Buy with the My Best Buy Visa card, but haven't actually received the bonus points or $15 certificate yet.  I activated the offer on April 22nd, and used the card outside of Best Buy for well over $100 before the April 30th deadline.  I understand that there's been some kind of delay between Citibank and Best Buy on receiving the reward, but I just wanted to get it on record that I too am still waiting on this offer.  Thank you.

Posts: 10,463
Topics: 118
Kudos: 264
Blog Posts: 20
Solutions: 486
Registered: ‎01-03-2013

Re: $15 certificate missing for $300 Dining/Grocery Visa spending

[ Edited ]

Good morning everyone! 

I hope you are all doing well! Our teams are still researching this, but we've been given the go ahead to look into each of your cases and make sure you receive the appropriate rewards. 

With that said, each of you please feel welcome to send me a private message via the link in my signature with the below details. 

- Name

- Phone #

- Email address

- Member ID

 

Thank you for your patience! I look forward to hearing from each of you. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎06-05-2018

Spend $100 Get $15 Reward

I received an email after getting my Best Buy Citi card with an offer: "use your My Best Buy Visa Card to spend $100 outside of Best Buy by 04/30/2018 to receive $15 reward certificate."

 

I've done that. Spent about $140 by 4/30/2018 and I received only 69 points on that. It's been about 6 weeks with no reward certificate. Who can I contact about this? Thanks!

Posts: 10,463
Topics: 118
Kudos: 264
Blog Posts: 20
Solutions: 486
Registered: ‎01-03-2013

Re: Spend $100 Get $15 Reward

Hi there solikv, 

Welcome to the forum and thank you for reaching out regarding your My Best Buy Visa offer! As you can see from my previous responses, we were made aware of some delays and continued to have trouble with the fulfillment.

If you wish to send me a private message via the link in my signature with the details below, I would be delighted to look further into this with you. 


- Name

- Phone #

- Email address

- Member ID 

 

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎08-30-2016

$15 reward certificate missing even after spending more than $100

04/22/2018 I received email about offer :

 

Use your My Best Buy Visa outside of Best Buy to spend $100 or more in purchases outside of Best Buy from 4/22/18 to 4/30/18 to get a $15 bonus reward certificate.

 

I activated the offer as well as I did the purchase of more than $100 but it's been more than 3-4 weeks but still I don't see any certificate credited to my bestbuy account.

 

Help approciated !