Points, Policies & Certificates

[sabregen]

My wife and I have been looking to replace our primary HDTV in the downstairs family room with a Samsung UN55B7100, the picture frame mount for the screen, and also were looking into a 7.1 channel HDMI based receiver, as well.  All in all, we've shopped for months, and decided on the screen, and a top end of $3k.  Yesterday, I checked the mail, and I saw a BB RZ envelop, filled with 10-12% off coupons, and the items that we're looking at buying would apparently qualify.  Given the amount that we're considering spending on the replacements, saving 10% is nothing to just let go.  However, the sale is apparently now over!

We'd very much like to pick up the TV, the mount, and new receiver/speakers, but are we SOL because of some screwup with USPS?  If we had known, we would have gone over the Labor Day weekend, as we had plenty of time.  Please help!

[Sarah-BBY Retired: Community Connector]

Good morning sabregen,

Thank you for asking about this and I am very sorry to hear that you did not receive your Reward Zone promotions as intended, I will make sure that is looked into!

While unfortunately, we do not have the ability to honor a particular promotion after the expiration, I believe I still may be able to help you with this and the pretty exciting new purchase you’re looking to make.   For more information, please refer to the private message I have sent you by first making sure you are signed in the forum, and then clicking on the “new message” indicator on the top right-hand corner of the screen.

Thanks again and have a great day!
Sarah

Community Connector

Best Buy® Corporate

[sabregen]

My wife and I purchased the TV yesterday.  What a sweet screen!  Expect a PM response.

[midmofan]

I might add that I had been hoping to take advantage of the sale as well, but because of the huge screw-up in deleted RZ accounts that has still not been resolved, I was not (and still am not) able to get my coupons in order to make the purchases I wanted to make.

[Sarah-BBY Retired: Community Connector]

Hi midmofan,

I just wanted to let you know that we are looking into the issues you are experiencing with your account as well, and I will be sending you a private message as soon as I have more information. 

Thank you for your patience in the meantime and have a great week and Holiday!