03-08-2017 07:40 PM
I got a mailer for stating I would get a $10 reward certificate if I spent $25 or more at Best Buy or BB.com within a period in January. So I bought a $1000 tv and figured I would get my certificate. Never was emailed, so I called and talked to a nice woman who said I would get an email after a ticket had been made up to resolve the situation. The response wasn't what I was looking for saying I was wrong in interpreting what the flyer said. It had to be purchased with a BB Visa. However, there was no mention of a BB Visa or credit program at, so I took a picture of the flyer, and a close-up of the fine print and sent it back saying as much. That lead to what I'd consider one of the most condescending emails I've ever gotten, stating "The promotion "Get $10 reward certificate when you spend $25 by 01/31/17" is applicable to the outside purchases made using My Best Buy Visa card within the specified dates. However, considering that you are not well-educated how does the said promotion works, as one-time exemption, I have manually adjusted 500 points on your account equivalent to the $10 reward certificate."
Don't get me wrong, I was glad the issue was resolved for what I wanted to happen, but to be belittled and told how wrong I was as a customer (all over $10) makes me want to jump over to Amazon the next time I look to purchase something.
Did anyone else get this same flyer? I wish I could attach a picture.
03-09-2017 11:14 AM
Hello jballio -
Welcome to the forum and thank you for reaching out to us regarding your experience with our support agents regarding a recent offer we had.
I'm familiar with the offer you were wanting to participate in, and I can confirm it was a My Best Buy Visa offer. With that said, while I'm glad to hear a resolution was offered, I'm truly sorry if the offer wasn't respectfully explained to you. The interaction you've described certainly falls short of the courteous experiences we strive to provide, and I'm thankful you've taken the time to reach out to us to share this experience.
Please know I've been sure your experience has been well noted on our end so that it may be available for review when looking at how we may improve our customer interactions. If you should have any other questions, please let me know.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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