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Posts: 1
Registered: ‎06-13-2018

Magnolia Purchase and incomplete reward points

We purchased a new Sony TV, sound bar and out door speakers May 5, 2018.  In doign so I opened a new credit card.  I received only partial rewards for this purchase.  I have talked to customer service 3 times and have been told various answers startign with it will take 5 more business days.  Most recently they offered no time line for resolution.   I was told there was no one to talk to and nothing I could do to exepidite this.

 

I am waiting on reward to pruchase a final piece of stereo equiptment.  

 

How can this be resolved ASAP

Posts: 10,119
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Registered: ‎01-03-2013

Re: Magnolia Purchase and incomplete reward points

Hello sonomaari and welcome!


Thank you for reaching out to us regarding your Magnolia purchase! With a new Sony TV, soundbar and speakers, I’m sure you’ve been enjoying your new home theater experience!

With such a large new purchase and opening one of our Best Buy Credit Cards, I imagine you’ve also been eager to see your rewards post! While regular Best Buy purchases may take 15-20 days to post, Magnolia purchases may take up to 30 days after fulfillment. Your points may be impacted if you made any returns or exchanges of your items.

I would be delighted to look into your particular experience, so I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icons in the top right corner of the page.

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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