Points, Policies & Certificates

[Morticide]

And i've only ever "cashed" out up to 70 dollars worth of certificates. Now I recieve an email informing me I have $800+ in total certificates. Which makes sense, because I used my card for everything.

But now I'm super upset because I've never seen more then the original 70 dollars. Whats going on here? If I had that large of an amount, I would have cashed it out. I was notified of this by the corporate email, and have been on hold for about an hour and a half with no call back. Since they didn't call me back like the original service implied.

How do I fix this?

[Nokia]

That would be almost a quarter million dollars...

[rangerlg]

I think there was a bug in the system that has since been corrected.  You should have received an email stating such.

[Sarah-BBY Retired: Community Connector]

Hi Morticide,

Thank you for participating in our Reward Zone program and I apologize for any confusion.  rangerlg is correct, there were emails sent to our members by mistake which indicated an incorrect amount of points, and we have since sent an email of apology clarifying the matter.

However, I was able to look into your account and now have some additional information for you regarding your current point total.  For details, please refer to the private message I have sent you by clicking on the “new message” alert in the upper right-hand corner of the page (when signed in).

Thanks again and have a great weekend!