06-16-2017 12:15 PM
When I completed my order, the system would not allow my to apply my rewards credit of $5 to the purchase price. Can you please review my order?
06-16-2017 03:04 PM
Hi there Kurt,
Welcome to the forum! Not being able to redeem a reward certificate would be disappointing. With that said, there are some scenarios in which a certificate may not be able to be redeemed.
Using the details you registered with the forum, I was able to locate your order, and I was able to identify the reason why. Per our My Best Buy program terms, you are not able to redeem certificates on any online orders containing a gift card, even if it is a free gift. I apologize for any disappointment that this news may cause you.
I hope this clarifies your experience!
|Tasha|Social Media Specialist | Best Buy® Corporate|
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