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Posts: 1
Registered: ‎06-16-2017

Issue w/ Applying Rewards Account Credit During Order Submission

When I completed my order, the system would not allow my to apply my rewards credit of $5 to the purchase price. Can you please review my order?

Kurt

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Registered: ‎01-03-2013

Re: Issue w/ Applying Rewards Account Credit During Order Submission

Hi there Kurt, 

Welcome to the forum! Not being able to redeem a reward certificate would be disappointing. With that said, there are some scenarios in which a certificate may not be able to be redeemed. 

Using the details you registered with the forum, I was able to locate your order, and I was able to identify the reason why. Per our My Best Buy program terms, you are not able to redeem certificates on any online orders containing a gift card, even if it is a free gift. I apologize for any disappointment that this news may cause you.

I hope this clarifies your experience!  

Tasha|Social Media Specialist | Best Buy® Corporate
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