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New Member
Posts: 3
Registered: ‎05-18-2018

Is there a way to extend a Certificates expiration date?

I was unaware that certiicates had a rather short experation date. There are several items i wanted to purchase with my card and get points towards a later purchase but with the experiation date applied and the "15 day" waiting period for points to be issued im going to lose my current certificates.

 

as title implies, is there anyway to extend the experation date?

Posts: 732
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Registered: ‎10-03-2017

Re: Is there a way to extend a Certificates expiration date?

Hello mannykun,

 

Our My Best Buy certificates are a wonderful way to earn as you shop. It's an extra incentive we provide our loyal customers and that very few retailers do today. Whether it's $5 or $50, I like having that extra change in my pocket. 

 

Generally speaking, our certificates are valid for 60 days unless otherwise noted per our My Best Buy program terms. Once they have elapsed this period we are generally unable to reissue or reinstate the same certificate. 

That said, should you have faced any issues with an expired certificate recently I welcome you to shoot me a private message with your member ID, phone number, email address, and the certificate amount. I will take a look at the account and see how best we can avoid a repeat occurrence. 

Regards,

David|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-18-2018

Re: Is there a way to extend a Certificates expiration date?

so is there no way to extend a certificate i have?
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Registered: ‎10-10-2012

Re: Is there a way to extend a Certificates expiration date?

mannykun,

 

The expiration date displayed on a reward certificate cannot be altered.  This is information you should be aware of as a current store employee.  We would encourage that you redeem your certificates before they expire in mid-July.  If you were to reach Elite or Elite Plus status prior to the end of the 2018 calendar year, then you would be presented with the option to BANK points.  That option would allow you to build up points and avoid having certificates automatically issued.  Please feel free to send David or I a private message by clicking on the blue button in our signatures if you have any other questions.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎05-18-2018

Re: Is there a way to extend a Certificates expiration date?

I dont see what my current status as an employe or not matters. i have been told by several associates, managers, supervisors, from numerous stores that certificates can be re-issued after their experation. even from other customers that they had called 1800 bestbuy and had their expired certificates re-issued. now im being told that is not possible. I have a hard time believing that everyone associate from every bestbuy and customer that brought this subject up to me is wrong and never had a certificate re-issued.

Posts: 7,904
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Registered: ‎10-10-2012

Re: Is there a way to extend a Certificates expiration date?

I am not going to be able to discuss what may or may not have been offered to another member.  You were asking about having the expiration date on an active certificate extended, which is not an available option.  The expiration date cannot be changed.  After a second glance, it would appear you have redeemed those certificates.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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