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Valued Member
Posts: 77
Registered: ‎02-16-2009
Accepted Solution

Inaccurate pending points?

According to the website, I currently have 150 pending My Best Buy points. However, I added up my pending transactions and it's only 84. I was wondering why there might be a discrepancy. Thanks.

Posts: 7,891
Topics: 90
Kudos: 254
Blog Posts: 19
Solutions: 298
Registered: ‎01-03-2013

Re: Inaccurate pending points?

Hi there DesertLynx83 - 

 

Welcome to the forum and thank you for reaching out to us regarding your pending points! Seeing more points pending than should be would be quite confusing. 

Using the details you registered with the forum, I was able to locate your membership and take a look at what may be going on. Currently, it appears that only 84 points should be pending as you mentioned, but your pending points amount does reflect as 150. This is likely due to the display issue with pending points that we are aware of and are working on, as I see your most recent purchase that has posted was worth the other 66 points. Please know that these 66 points have posted, but your pending points total merely hasn't updated. 

I apologize for any confusion this may have caused you. If you should have any questions, please let me know. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 77
Registered: ‎02-16-2009

Re: Inaccurate pending points?

Thanks for the insight.

Posts: 7,891
Topics: 90
Kudos: 254
Blog Posts: 19
Solutions: 298
Registered: ‎01-03-2013

Re: Inaccurate pending points?

Hi DesertLynx83 - 

You're welcome! I'm glad I was able to provide you some additional details regarding your pending point total. Please feel welcome to reach out if you need any further assistance. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!