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***How to Merge My Best Buy™ Accounts***

[ Edited ]

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Merging My Best Buy™ Accounts

 

Q:  What options do I have if I have more than one account?

A:  If you have more than one account, we can potentially merge your accounts into one primary account.

 

Q:  What happens when my accounts are merged?

A:  We close one account and then move any unused points/certificates from the closed account to the primary account.

 

Q:  If I have a Gamers Club Unlocked membership, will it transfer during the merge process.

A:  Yes.

 

Q:  Are there any suggestions when merging my accounts?

A:  To ensure you receive the maximum number of points, we suggest making any account that is attached to a Best Buy credit card or MasterCard the primary account.

 

Q:  If my significant other and I have separate active accounts, can we merge them together?

A:  No.  If the primary name associated with each account is different, then we cannot process a merge request.  It is intended that a program account be used by a single member.

 

Q:  What information do you need from me when merging multiple accounts?

A:  We would need your current name, phone number, mailing address, email address, and My Best Buy™ account numbers.  We do not need old or alternative information you may have used.

 

Q:  Can I merge my own accounts through BestBuy.com?

A:  No.  You would want to send us your merge request.

 

Q:  Where can I send my merge request?

A:  You can send your request via a private message to the MyBestBuy account on Best Buy Unboxed by clicking here (must register for Best Buy Unboxed to send your request).  Please include your name, phone #, mailing address, and email address.

 

Q:  How long does it take to merge accounts?

A:  It can take 24 to 48 hours for any points or certificates in the secondary account to transfer over to the primary account.

 

Q:  After my accounts have been merged, is there anything else that I need to do?

A:  You would want to make sure that your primary My Best Buy™ account is linked to your BestBuy.com account.

 

 

Thank you for being a My Best Buy™ member!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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