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Registered: ‎05-31-2013
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Had $65 in certificates and now they're gone!

Hello, I was trying to make a purchase with my certificates, and they dissapeared. I had $65 in certificates and how they say they've been used, but I never used them as the order never went through! Can you help me with this?

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Registered: ‎10-10-2012

Re: Had $65 in certificates and now they're gone!

Good morning Drew914,

 

It sounds like you may have encountered a "glitch" that like to rear its ugly head every now and again. The glitch has likely left our system believing the certificates have been redeemed when in reality they have not because an order was not submitted successfully.  That will prevent the certificates point values from automatically reposting to your account within any specified time frame, which means I might need to intervene.

 

I do regret any inconvenience you may have encountered because of the glitch and would like to go over your account within you in additional detail to see what I can do to help, so I will be sending you a private message shortly.  You can read your private messages by first logging into the forum and then clicking on the little yellow envelope icon that is located at the very top of the page.  I look forward to further speaking with you.

 

I hope that you have a great day, and thank you for being a My Best Buy™ member. Smiley Happy

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-31-2013

Re: Had $65 in certificates and now they're gone!

Got it, replied. Thanks much!!!
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Posts: 7,359
Topics: 316
Kudos: 255
Blog Posts: 0
Solutions: 424
Registered: ‎10-10-2012

Re: Had $65 in certificates and now they're gone!

You are more than welcome!

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!