I have spent the past 3 days trying to get a physical Rewards Zone card. I wanted one to put on my keychain, because they're so convenient. I have one for PetSmart, CVS, my gym, etc. I see them all the time because they're on my keychain. So I use them, every time. No card - for me - means I forget to use them. Period. Card means I use them.
First, I called customer service, asking general questions about this. She said I would be able to request a new card at the website. She was wrong. I can only print off a card on my printer - which is a flimsy piece of crappy paper. I do not want this.
Second, I emailed customer service asking them for a new card. They told me that this was absolutely possible, but that I had to do so in store. She was wrong. I went to the store, waited in line at customer service for nearly 30 minutes. The guy looked up my account online, told me I would need to take my new card and change my member ID # at the website. He was wrong. I get to the website, there is absolutely no way to change my member ID. So now I have two open accounts.
Third, I emailed the customer service lady who directed me to go to the store saying it was a new account, how can I merge them. She offered to cancel my new account, so I could go back to using my old account, and suggested I print off a copy at the website. I was livid. I sent an admittedly rude email back to her, but at this point I had wasted I don't know how much time on this. I have not heard back from her yet.
Fourth, I called customer service again, explaining this whole situation. She explained to me my options. None of which will actually give me a physical card for my original account the account with all my Reward Zone purchases made. The same account connected to my Reward Zone credit card. Option 1 - cancel 2nd account, print off card from website. Option 2 - merge my 2 accounts, resulting in my card being "lost." Still not sure what that means exactly, but I'm pretty sure it meant it would no longer be a valid card. So I asked who else I could talk to about this, as it seems absurd I can't actually get a card for my actual account. She told me she - a call center - was not even affiliated with Best Buy so she had no idea who I would need to contact.
So basically, I still have no resolution, and I'm 1000% more frustrated and annoyed. Thanks for wasting my time, Best Buy! Not only did I wait for the customer service call-lines twice, but you actually sent me to the store, wasting time and gas, which was useless. I wish you would get your crap together and actually know what you're talking about and were knowledgeable with your policies.
Rant over. I basically wanted to vent my frustrations, but if anyone has any ideas how to actually accomplish my goal, PLEASE share!
@Karina_BestBuy
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