Points, Policies & Certificates

[salmanman]

I just noticed that my rewards expired yesterday. Is there any way to get an extension???

salmanman

[Nokia]

Please read this.

[timetrap01]

Your best bet is to be EXTREMELY vocal to Customer Service.  I had to go through a LOT of channels to get my stolen points returned to me. (it took about 2 1/2 weeks)  The more vocal we are about these changes, and the fact that they will cause Best Buy to lose customers, the more likely we *may* see some kind of changes come about.  (although, seeing as Best Buy only wants to reward the people who spend over $2500 a year with them, probably not...)

But anyway... call customer service, complain on the facebook page, and be vocal here. They can't ignore the fact that this new policy has alienated a good portion of their customer base.

[Sarah-BBY Retired: Community Connector]

Hi salmanman,

Thank you for asking about this and I did receive your private message regarding the matter too! 

In fact, I do have some good news for you at this time, so please refer to the private message I have sent to you in response, which you can check by clicking on the “new message” alert in the upper right-hand corner of the page (when signed in)!

Thanks again and have a great day!

[salmanman]

Thanks for your help with this. Great customer service!!!!