03-12-2018 12:01 PM
I had a $15 Rewards Certificate expire 2 days ago on 03/10/18. Is there anything that can be done to recoup this certificate. I recently moved into a new house and the certificate was misplaced during the move. I had forgot about the certificate since it was not in plain sight anymore. Thanks!
03-12-2018 03:33 PM
Welcome to the forum and congratulations on your recent move! I know moving can be quite the task, having done so several times in my life. I'm sure you were quite ready to get settled in and were disappointed to find your certificate expired.
Our certificates are generally valid for 60 days unless otherwise noted, per our My Best Buy program terms. The expiration date can be found on the certificate itself, in the email notification, and of course on BestBuy.com. Once a certificate expires though, we're typically unable to reissue them. I apologize for any disappointment that this news may cause you.
I would be happy to review your account with you though, so please see that I am sending you a private message. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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