Points, Policies & Certificates

[madrilla]

I keep getting an E13 error code when activating my rewards account. I did call 1-800-bestbuy and the rewards technician could not help--frustrated! Does anyone know how the best way to activate an rewards account or what the E13 code is?

Thanks in advance!

[Kelly-BBY Community Connector]

Hey Madrilla,

Thank you for your patience!  I apologize for any issues you may have of encountered when attempting to activate your Reward Zone account.  

I was able to locate what appears to be your account.  It seems you were able to correspond with Adrianne from our Account Maintenance team regarding your account.  I trust that Adrianne was able to further assist you; however, if you have any additional questions or concerns, please feel welcome to reach out to me.  

Have a great evening!

[madrilla]

Thanks Kelly-they sure did! I appreciaite your efforts and have a good one!