Points, Policies & Certificates

[Charrin25]

I am trying to activate my account but it continues to give me E13. Can someone help me?

[Kelly-BBY Senior Social Media Specialist]

Hey Charrin25,

I’d be happy to look into this with you; however, I'll need some additional details.  If you could please send me a private message with your full name, Member ID, address and phone number that were used on the account. You can send me the message by clicking on the "Private Message" link near my name below.

Thank you,

[bpeyton17]

I am getting the same error right now is there something that i'm doing wrong?

[Karina-BBY Community Connector]

Hi bpeyton17-

I am sorry that you are experiencing the similar issue as Charrin25. I will be happy to see how we can help please send me your full name, Member ID, address and phone number that were used on the account, just like Kelly-BBY instructed the previous user, via a Private Message. Do so, by selecting the option found underneath my signature.

Have a great day,

[jc0814]

I am getting the same error right now....  

[jc0814]

Hello? 

anyone?  

please help me I got this error tooooo 

and there are reward needed to be done before 10/20... 

I can't do it because of this error !!

[lilanimefan247]

i have the same problem. 

[mike115]

I too am getting the same error Ive been trying to register for about 2 weeks now and the error pops up every time. any help?

[Kelly-BBY Senior Social Media Specialist]

Hello jc0814,

Thanks for your post. I was able to take a closer look at your account through the email address used during your forum registration.

At this time, it appears that you were able to further discuss your account details with our Account Maintenance team and your account is now activated. Please feel welcome to reach out to me with any additional questions you may still have. You can do this by clicking on the “Private Message” link which is near my name below.

Thank you,

[Kelly-BBY Senior Social Media Specialist]

Hi lilanimefan247 and mike115,

I apologize for the error you both have been receiving.

I’d certainly be glad to review both of your accounts with you. If you could each message me individually, with your name and Member ID, by clicking on the “Private Message” link to the right of my name below.

I hope to hear from you both.

Have a great day,