Points, Policies & Certificates

[FX2881]

Dear Best Buy,

I am writing in regards to my situation:  On January 29th, I made an online order with in-store pick up for an item.  I did call ahead to make sure it is in stock before I made the order.   As you can see, the store couldn't find my item.  I went there in person that same day and showed them the item that they couldn't find.  In my history you can see that I bought the same item.

With the online order I placed, I also used a Digital Coupon that I got from corporate as an apology due to a price match mistake on a previous order.  I was told by the customer service at the store to go ahead and go online to cancel my order and I will get the digital coupon back.  I listened to what the store customer service person told me to do and that is why you see that I canceled the order so that I wouldn't get charged twice.  The amount is for $65.00.  While in the store on the 12th, I did speak to a manager named.  She agreed that I should be punished for a mistake that their store did by not finding the item.  She suggested that I write to the online customer  service to get this resolved.  You are welcome to call her and she will vouch for me that I shouldn't be punished for their mistake.

In turn, I would like to have a new Digital Coupon re-issued please.

Thank you for your time.

[canis39]

this is just a bunch of forums, this is not "online customer service".

also, you didn't name the manager, or give her phone number...so how could anyone call her and ask her to vouch for you? you didn't even say which store it was.

[Kelly-BBY Community Connector]

Hello FX2881, 

Thank you for all of your patience!  I appreciate you bringing these concerns to our attention and I apologize for the great delay. 

It appears that you were able to correspond with Steve from our Consumer Relations team.  I trust that Steve was able to further assist you; however, please feel welcome to reach out to me with any additional questions or concerns that you may have.  You can reach out to me by posting on this thread or by clicking on the “Private Message” link by my name below. 

Wishing you a wonderful week!