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Posts: 8,229
Topics: 94
Kudos: 277
Blog Posts: 19
Solutions: 320
Registered: ‎01-03-2013

Re: Customer Service PIN

Hi guitardad, 

Thank you for keeping me posted! If your wife should like to register with the forum to reach out to me directly via private message with the customer service PIN of this transaction, I would be delighted to look further into this with her. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎04-04-2017

Re: Customer Service PIN

Problem solved. I was able to change the member ID on my account and the purchase now shows up.
Thanks to poprex911 and Tasha!
Posts: 8,229
Topics: 94
Kudos: 277
Blog Posts: 19
Solutions: 320
Registered: ‎01-03-2013

Re: Customer Service PIN

Hi guitardad, 

Wonderful! I'm glad to hear you were able to figure out the issue with this transaction. If the secondary membership is in your name, we should be able to merge them to prevent the issue from occurring again. If this is something you would like us to look into with you, please review and follow the details in the post below. 


How to Merge My Best Buy™ Accounts

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!