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New Member
Posts: 7
Registered: ‎04-04-2017
Accepted Solution

Customer Service PIN

My in-store receipt did not print properly so my customer service PIN has missing numbers. I need to enter this info into My Rewards account. How can I get a fresh copy of my receipt or can I find that PIN somewhere in my on-line account?

 

Thanks

Posts: 942
Topics: 31
Kudos: 89
Solutions: 26
Registered: ‎11-04-2014

Re: Customer Service PIN

On the top and bottom should be printed of this information if the bottom got cut off it really is just your receipt info on the top in this format

0000-000-0000-00/00/00


Just do not post the information online.Otherwise a moderator should be able to help you out soon or you can revisit your local store to have another printout made for you.
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I am a Geek Squad Agent, but the views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***

If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
New Member
Posts: 7
Registered: ‎04-04-2017

Re: Customer Service PIN

Awesome, thanks!
New Member
Posts: 7
Registered: ‎04-04-2017

Re: Customer Service PIN

Thank you. Between what I could read at the top and the bottom of the receipt,I was able to combine the numbers to complete the PIN. I was also able to use that info to report missing points but I got the msg "This transaction has already been added to an account.". This is my account but we used my wife's credit card to pay for the item. How can we register the purchase to collect the rewards point? This was a major purchase and we don't want to lose the points.

Thanks

Posts: 942
Topics: 31
Kudos: 89
Solutions: 26
Registered: ‎11-04-2014

Re: Customer Service PIN

Did you by chance use a Best buy credit card? Or on the receipt does it show someone's name under total for bestbuy account

If your wife used her bestbuy credit card the transaction would have been automatically added to her account.
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I am a Geek Squad Agent, but the views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***

If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
New Member
Posts: 7
Registered: ‎04-04-2017

Re: Customer Service PIN

Yes, her name appears on the receipt. She used her own credit card, not a Best Buy credit card. But the Member ID on the receipt is mine. She doesn't have a Best Buy account. Do we need to create an account for her at bestbuy.com and add the missing points that way?

Thanks

Posts: 942
Topics: 31
Kudos: 89
Solutions: 26
Registered: ‎11-04-2014

Re: Customer Service PIN

If the member ID is already on the receipt that means the transaction has already been added to a Best Buy account.
----------------------------------------------------------------------------------------------------------------------------------------------------------------
I am a Geek Squad Agent, but the views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***

If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
Posts: 7,909
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Blog Posts: 19
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Registered: ‎01-03-2013

Re: Customer Service PIN

[ Edited ]

Hi guitardad, 
 

It's great to hear you're aware of how to add missing points to your My Best Buy account! With that said, if you encounter the error you mentioned, it generally means the purchase has indeed been added to an account. A sure sign that your purchase has been added to your membership at the time of purchase is if you see the member ID on the receipt. I'm glad to hear you see this on your end. Please keep in mind that purchases may take up to 20 days to reflect on your account. 

However, please keep in mind that our My Best Buy memberships are intended for individual use, per the My Best Buy program terms, so purchases made by your wife should be put under an account in her own name. 

 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎04-04-2017

Re: Customer Service PIN

I will keep checking my account. Since the purchase was made a month ago it should appear soon. So far, it does not appear on my account although as there is a vertical line from top to bottom of missing ink on the printed receipt and I can't read all of the digits of the Member ID. I was able to piece together the Customer Service PIN but not the complete Member ID. I will continue to troubleshoot this.

Thanks Tasha

guitardad

New Member
Posts: 7
Registered: ‎04-04-2017

Re: Customer Service PIN

Update - the membership ID digits that I can read on the receipt do not match up with my BB account and my wife does not have an account. It may be my son's. I will follow up with him to see if that's the case.