Points, Policies & Certificates

[bpliskow]

When I first signed up on the Rewards Zone program, I would receive a 6-12% coupon off a regularly priced item nearly every month (and, at least, every quarter).  The last coupon was received in mid-2008.  I understand the program rewards "randomized" coupons, but it would it make sense to have a long lapse since receiving the last coupon?  I spent over $1000 last year at Best Buy with purchases of a laptop, Blu-Ray player, etc. and have received a few reward zone benefits ($5 here and there), but no sign of those elusive coupons.  What gives?

[rangerlg]

I received some 10% coupons for Valentine's weekend.

[bpliskow]

I did not receive any coupons for Valentine's weekend or during the month of my birthday, last year.

Somehow, my account has been excluded from the randomized coupon rewarding process.

Is a Best Buy rep able to comment on this?

[Sarah-BBY Retired: Community Connector]

Hi bpliskow,

Thank you for your enthusiasm over our promotions and I apologize that you have not received them as expected for some time.

As you mentioned, unfortunately, we cannot guarantee receipt of our promotions as they are sent randomly.  However, I did also receive your private message regarding this matter, and have just sent you a response explaining how I can help, so make sure to check it! 

Thanks again and have a great day!

[deanne69]

How do you know when to expect 10%-12% coupons? I haven't received any since Christmas and am interested in a new LCD TV.

[Nokia]

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Sarah-BBY wrote:

we cannot guarantee receipt of our promotions as they are sent randomly.

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[Sarah-BBY Retired: Community Connector]

Hi deanne69,

Thank you for your interest in our promotions!  As Nokia and I pointed out, unfortunately, we cannot guarantee receipt of our promotions as they are sent randomly.  However, I believe I may still be able to help!  For additional details please refer to the private message I have sent you by clicking on the “new message” alert in the upper right-hand corner of the page (when signed in).

Thanks again and have a great weekend! 

[deanne69]

I have no private messages to view but I am very interested in seeing what you can do to help me. I am hoping this weekend I can go to Best Buy.