Points, Policies & Certificates

[ThrowsException]

I have two accounts that I want to combine into one. I tried fixing this weeks ago and was told someone would be in touch with me here on the forums. No one contacted me. This is why I try to buy as little items as possioble from Best Buy, Best Buy service is terrible. Im tempted to just cancel both accounts all together. 

[Kelly-BBY Community Connector]

Hi ThrowsException,

Thank you for all of your patience!  I regret that you have not yet been able to find a resolution for combing your Reward Zone accounts.  The process, in which we merge accounts, is to close one account and then move any unused points/certificates from the closed account to the active account. 

I would like to look at your accounts in closer detail and I will need some additional information to better assist you.  I have sent you a private message so we can discuss this - to check your messages please ensure you are logged into the forum and click on the envelope icon in the upper right hand corner of the page. 

Cheers,