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Posts: 1
Registered: ‎04-05-2017

Certificates Not Refunded

Hello,

 

I recently cancelled an order where I used two certificates I received in the mail. The order was cancelled on the 26th of March, and I haven't yet received those certificates back. Can support assist? Thank you. 

Posts: 8,995
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Registered: ‎01-03-2013

Re: Certificates Not Refunded

Hi there MakingAVariety - 


Having cancelled an order on 3/26/17 you redeemed a couple of certificates on, you should have been seeing the certificates back on your end no later than Monday! I apologize for any disappointment the delay in the return of your certificates may have caused you. 

Please see that I am sending you a private message to gather some additional details from you regarding these certificates. You may check your private messages by clicking the envelope icon in the top right corner of the page after you've signed into the forum. 

Regards, 

 

Tasha|Social Media Specialist | Best Buy® Corporate
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