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New Member
Posts: 4
Registered: ‎08-12-2017

Certificate total is different on main page vs. certificate page.

Hello. When I log in and view the account drop down menu on the main site it says I have $45 in certificates. However, when I go to "Manage Your Rewards," only $30 in rewards are showing. I have not used any rewards in quite some time so I need to figure out how to gain access to the full $45. Thanks for any help.

 

 

Posts: 9,360
Topics: 107
Kudos: 290
Blog Posts: 19
Solutions: 389
Registered: ‎01-03-2013

Re: Certificate total is different on main page vs. certificate page.

Hi there jonesjd - 

 

Welcome to the forum! Seeing a variation in the amount of certificates you have would be quite confusing. I'm glad you've reached out to us to sort this out. 

Please know it is likely we only need to resync your certificates, so I'm reaching out to our support teams for further assistance. Once I have more information for you, I will be sure to follow up with you accordingly!


Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 9,360
Topics: 107
Kudos: 290
Blog Posts: 19
Solutions: 389
Registered: ‎01-03-2013

Re: Certificate total is different on main page vs. certificate page.

Hello jonesjd - 

I hope you are doing well! Please know that you should now be seeing all $45 of your certificates on your end. If you need any further assistance, please let us know. 


Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎08-12-2017

Re: Certificate total is different on main page vs. certificate page.

I am currently still only seeing $35 in rewards on the detailed page whereas on the drop down menu on the main page I see $45. Thanks for youe help.

New Member
Posts: 4
Registered: ‎08-12-2017

Re: Certificate total is different on main page vs. certificate page.

OK, now they are showing up, not sure what was happening a few minutes ago...maybe a browser cache issue or something. Looks good, thanks!

Posts: 9,360
Topics: 107
Kudos: 290
Blog Posts: 19
Solutions: 389
Registered: ‎01-03-2013

Re: Certificate total is different on main page vs. certificate page.

Hi jonesjd - 


Wonderful! I'm glad to hear everything is appearing correctly on your end now. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!