Points, Policies & Certificates

[xendrome]

Yesterday I checked my account, and saw this

09/11/2009  Issued Certs.
$10 Reward Zone Certificate N/A N/A -500.00

I did not request this $10 Reward Certificate to be printed, and I know noone has my password. I have since changed it to something new anyway. But is there anyway this certificate can be voided and a new one issued?

[Adamtech Emerging Expert]

Do you have it set to automatically mail you certs once you reach a certain amount of points? For immediate assistance, contact 1-888-BestBuy.

[xendrome]

Actually no I checked that. I usually always get an e-mail telling me a certificate is ready, and then I can go online and print it.

I receive no e-mail this time either, which is weird.

I have e-mailed Customer Service.

[Adamtech Emerging Expert]

Ahh ok, I understand. I would call directly.

[Sarah-BBY Retired: Community Connector]

Good morning xendrome,

Thank you for asking about this, and I apologize for any confusion.

I wanted to let you know that I am currently looking into this situation and what can be done to help on your behalf, and I will follow up with you by private message as soon as I have more information.  Therefore, please keep your eyes open for a “new message” alert in the top right-hand corner of the page (when signed in).

Thank you for your patience and have a great day!
Sarah

Community Connector

Best Buy® Corporate