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Posts: 2
Registered: ‎07-13-2017

Certificate reward not returned after 12 days.

[ Edited ]

Hello,

I used $15 certificate reward on an order on July 1st ( order# : {removed per forum guidelines} ) but after the payment, my order got cancelled immediately by Bestbuy.com cause of verification issue. When can I expect my certificate reward to be put back in? It has been 12 days already but I have not gotten my returned certificate yet. The status of returned certificate points adjustment is still 'Pending' since July 1st.

Thank you in advance!

Posts: 9,205
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Registered: ‎01-03-2013

Re: Certificate reward not returned after 12 days.

Hello Vickyvan - 

Welcome to the forum! Not receiving your certificate back in the 6 business days we generally quote would be incredibly frustrating. I'm sorry for any delay you may be encountering. 

Using the details you registered with the forum, I was able to locate your membership. I see that your certificate is due to return on 7/16/17. If you don't see your certificate after this time frame, please let me know. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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