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LG1
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Posts: 4
Registered: ‎01-19-2017

Cancelled orders, no rewards certificates back more than 20 days

[ Edited ]

Hi, last months my two orders ({removed per forum guidelines}, {removed per forum guidelines}) were cancelled. I know that bestbuy usually returns the rewards certificate in 7 days after the order cancelled. But why my rewards were not returned? Could you look into this matter? Thanks

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Registered: ‎01-03-2013

Re: Cancelled orders, no rewards certificates back more than 20 days

Hi there LG1 - 

Welcome back to the forum and thank you for reaching out to us regarding your missing certificates. Typically certificates are returned within 6 business days, so it's strange you still aren't seeing the certificates you used on these orders. I'm sorry for any inconvenience that this may have caused you. 

I would like to look into this further with you, so I am sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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