Points, Policies & Certificates

[papadave]

This seems the only place I can find to actually complain about Best Buy's Customer Service. I have been trying for over a month to be able to log into my Reward Zone account with no success. When I call the support center I get the same response "We will put in a case and it will take 7-10 working days to fix the problem". I have done this 4 times. After the waiting period I receive and e-mail telling me log on to my account following their procedure (which I do). It never works, but I have to wait another 7-10 days so they can send me the same %$#%$%$ e-mail. I thought Best Buy was a high tech store, but if they can't fix a problem this simple, how can I trust the information they give me on anything else?

[Mike-BBY Community Connector]

Hi papadave,

I’m very sorry to hear of the trouble you’ve had with your Reward Zone account log in. I will work with our Reward Zone team to see what the problem is with your account and work on correcting it for you. I appreciate all the patience you have given us in working on this so far, and thank you again for the little more time it will take to get this resolved.

Thank you for your patience,