Points, Policies & Certificates

[dark_requiem7]

So whenever I try to add my rewardzone # to my profile, I get:

"Some of the information in this BestBuy.com account does not match the information that is associated with this Reward Zone member ID. Please check your member ID and try again."

I can log into both bestbuy.com and the reward zone site just fine, but I can't get the card number to be added properly on bestbuy.com

Help?

[Walrus]

This is a known glitch in the system. You no doubt had a BestBuy.com account before getting the RZ number.

A Community Connector will be along in a few days, send you a PM asking for your information and will connect them.

Otherwise, if you have a different email address, you could "open" a new BestBuy.com account linking your RZ number to it right away. I did this years ago and it accepted it right away. The downside is, you may need to link a different credit card number as well. I didn't have a credit card linked at the time so it was easy for me to just use a different email address.

But waiting for a Community Connector is probably your easiest route.

[Kelly-BBY Community Connector]

Hey dark_requiem,

Thank you for patience!  I was able to locate your accounts and I have reviewed them.  At this time, I have gone ahead and linked your Reward Zone account to your BestBuy.com account. Please feel welcome to reach out to me if you have any additional questions by clicking on the "Private Message" link by my name below.  

Have a wonderful remainder of your week!