Points, Policies & Certificates

[Periwinkle]

Help is appreciated. Thanks to those who respond.

At the time of purchase we forgot to scan the RZ card, and I thought I could just add it on through the site. Apparently you can't do it anymore. Error is:

E141: Total $ Amount entered does not match our records. Please verify receipt total is correct.

Happened with both taxed and untaxed amounts. All paid with a CC. I will wait with anticipation for the response.

[Karina-BBY Community Connector]

Hello Periwinkle,

I am sorry that you are not able to get your Reward Zone points posted on the website, please send me a private message with Your Customer Service Pin Number, that is located at the bottom of the receipt, and I will be happy to look into it for you.

To send a Private Message, simply select the icon from my signature bar.

Thank you,

[Periwinkle]

Shoot, thought I had updated this. Everything worked out. Thanks for the offer to help, though. It's appreciated.

[Karina-BBY Community Connector]

No problem, you take care and feel free to reach out to our team if anything else does come up.