Points, Policies & Certificates

[karenlynn]

I've been trying for over a month to access my reward zone account.  When I call the phone number for customer service I spend more time on hold than I do talking to someone.  They keep making empty promises.  I don't think they have any idea what they're doing.

This started with my information not coming up in the computer when I was making a purchase in the store.  So the employee gave me a new rewards zone account.  Ever since then I've been told I can't activate my new account because someone else is using my email address.  Turns out my old account was still in the computer, and it's supposed to have been deleted, but I still can't access my rewards account even though I get emails saying the changes have been made.

What's the point is shopping where I can get rewards when the store has me set up so that I can never use the rewards!

Best Buy stinks!!!

[Karina-BBY Community Connector]

Hello karenlynn,

I am sorry to hear that you have experience such a hard time with trying to access your Reward Zone account online. I understand that you have been in contact with Andrea from our Back Office Team, who provided you assistance in resetting your password. Can you please let me know if this process has been successful?

Thank you,