07-12-2018 12:25 PM
Solved! Go to Solution.
07-12-2018 01:16 PM
I had a similar situation. For what ever reason, Best Buy does not like when you apply a certificate with more value than your total order value. To get around this, I added in an item that was on clearance to make my subtotal greater that the certificate amount. As to why they don't simply allow the certificate to be used, I don't know. All I know is when I worked at CVS, we had a service similar the the Rewards Certificate and when the reward exceeded the amount bought, we allow purchase but had to tell the customer that once the coupon was used they wont be getting money back.
07-17-2018 11:25 AM
Hi there Halesky47,
Thank you for your patience as we work through some higher volume this week! I'm sure you were excited to redeem this $10 reward and had your purchase planned out precisely.
With that said, your pre-tax purchase total must exceed your certificate amount as they are applied applied in full. As your order total was under $10, and you were attempting to place an order for less than $10, it would be a non-qualifying redemption.
I hope this helps clarify your experience! If you have any other questions, please let me know!
|Tasha|Social Media Specialist | Best Buy® Corporate|
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07-20-2018 10:04 AM
07-20-2018 01:18 PM