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Posts: 1
Registered: ‎03-06-2017

Can't Change myBestBuy Email Address

I'm having trouble changing my email address on my myBestBuy account.  My current sign in email is not my primary email anymore and I wish to change my sign in email to my secondary email that's listed.  How do I change it?


Whenever I try to change it I get this image saying "If this email address has not already been registered, an email has been sent to activate the account" but I get no other email in regards to it.

Posts: 9,801
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Registered: ‎01-03-2013

Re: Can't Change myBestBuy Email Address

Hi there dfs6443 - 

Welcome to the forum and thank you for reaching out to us regarding your email address! Generally updating this information is simple, so I'm sorry to hear you've encountered an error. Based on the error message you received, it sounds like there may already be an account associated with this email address. I would be delighted to check on this for you, so I am sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 



Tasha|Social Media Specialist | Best Buy® Corporate
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